Remote Management and Monitoring

Contributed by Tom Mercer
Remote Management and Monitoring platforms (RMMs) are quickly becoming one of the most popular information security management tools. These platforms provide information security (InfoSec) managers with superior visibility of assets (servers, networking equipment, workstations, printers, etc.), simplified control and a centralized notification and reporting system. The text explores how Remote Management and Monitoring platforms provide the following primary benefits to information security managers: policy management and access controls, centralized reporting (executive summaries, asset information, network data flow, security patch compliance), controlled 3rd party application and operating system security patching, anti-virus and firewall integration, remote access to all assets, automation (software installation, patching, problem correction), network management via NetFlow or SNMP, and a web-based central management interface. The purpose of this study is to present an overview of how Remote Management and Monitoring platforms are being used by information security managers today. The following questions are examined: “What is a Remote Management and Monitoring platform? How are information security managers using them? Which platforms are most popular?” It is hoped that this paper will educate readers about the use of Remote Management and Monitoring platforms by information security managers.
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